Contact
One inbox, and no form to fill in.
Everything reaches [email protected]. A contact form on a site this size either posts nowhere, which is dishonest, or posts somewhere and quietly collects an address and a browser fingerprint nobody agreed to hand over.
Routes
Subject lines, and how long each one takes.
The subject line is the whole routing system. Use one of these and the message goes to the right place on the first read.
| Matter | Subject line | Worth including | Response |
|---|---|---|---|
| Disagreeing with something on the signal table | Signal table | Which row, and what you think the honest entry would be | 5 business days |
| A figure the application showed that you think it cannot support | Bad number | The screen, the figure, the frame rate of the clip and roughly where the camera was | 5 business days |
| Early access, or asking when it ships | Early access | The phone you would test on, and whether you have a tripod | 5 business days |
| Press and general enquiry | Anything sensible | What you are trying to establish | 5 business days |
| Access to the personal information we hold about you | Privacy request | The support identifier from the application settings, if you have one | 30 days |
| Correcting personal information | Privacy request | What is wrong, and what it should say instead | 30 days |
| Deleting a recording, or everything | Delete my data | Whether you mean one recording or the lot | 7 days for uploaded video, 30 days for everything else |
| Withdrawing consent to model training | Withdraw training consent | Nothing beyond the request itself | 7 days |
| Video of you filmed by somebody else | Someone filmed me | Enough to identify the recording, and nothing more than that | 7 days |
| Complaint about how we handled personal information | Privacy complaint | What happened, and what you want done about it | Acknowledged in 5 business days, answered in 30 |
| Suspected security problem | Security | Steps to reproduce it | Same or next business day |
| Copyright or trade mark | Legal | The work, the claim, and your contact details | 5 business days |
Commitments
What those numbers actually mean.
Five business days
A substantive reply, not an automated acknowledgement. If something genuinely needs longer, you get a note inside the five days saying so and giving a date.
Seven days for video
Uploaded recordings are the most sensitive thing here, so deletion of them runs on a shorter clock than the statutory one. Seven days covers live systems. Backups expire on their ordinary rotation, which completes within 35 days, and no deleted recording is ever restored from one.
Thirty days
The period Australian Privacy Principles 12 and 13 allow for access and correction. Identity checking happens inside that window rather than on top of it. A refusal comes with written reasons, the ground relied on, and how to complain about it.
If somebody else filmed you
You do not have to be a user of this application to ask about a recording you appear in. Write to us and we will deal with it on the merits, without requiring you to prove a relationship with whoever uploaded it beyond what is needed to be satisfied the request is genuine.
If our answer is not good enough
Complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992. There is no fee, you do not need a lawyer, and you do not need our agreement. The OAIC will normally expect you to have given us 30 days first.
Identity
Who you are writing to.
- Legal name
- AI GOLF COACH PTY LTD
- Entity type
- Australian proprietary company
- ACN
- 698 412 467
- ABN
- 57 698 412 467
- State
- New South Wales, Australia
- [email protected]
- Telephone
- None published. A company this size cannot staff a line through business hours without either missing calls or pretending somebody is there. Say in your first email if a call is genuinely needed and one will be arranged
- Postal address
- Not published. For service of documents the registered office recorded against ACN 698 412 467 on the ASIC register is the address with legal effect
- What happens to your email
- Support threads are kept 24 months and complaint threads 7 years. Writing to us subscribes you to nothing. The detail is in the privacy policy